Whilst top quality customer and client service are at the heart of our business model, if you are unsatisfied with our service, please get in touch with us by emailing hello@thevaultrealestate.co.uk. Please include as much detail as possible. Once we receive your complaint, we will reach out to you and attempt to offer a satisfactory solution. Our general timescale is two weeks but please allow extra time for more complicated cases. If your case is not resolved after 8 weeks or you are not happy with our resolution, you have the right to escalate your complaint to the Property Redress Scheme (PRS).

Property Redress Scheme
Limelight
1st Floor Studio 3
Elstree Way
Borehamwood
Hertfordshire
WD6 1JH

Please note, the Property Redress Scheme can assist in most consumer complaints but as far as we are aware, they cannot get involved in commercial disputes.

For residential lease concerns, please contact LEASE by clicking here